Alicia Fitch
Education
Ohio University, College of Business
|
Athens, OH
May 2020 - August 2021
Master of Accountancy
Certificate : Management and Leadership
Miami University
|
Oxford, OH
August 2015 - August 2019
Bachelor of Science in Software Engineering
Experience
JPMorgan & Chase
|
Columbus, OH
July 2021 - Present
Application Developer
- Creates change implementation plans to promote code to higher environments using Service Now Change Requests
- Partners with stakeholders to receive sign off for code promoted to UAT and Prod
- Facilitates knowledge transfer sessions with internal and external team members to resolve blockers
- Leads stand up, retrospective, and other scrum events to facilitate team discussion
- Documents requirements during iterative planning meetings in Jira to help develop the team’s backlog of work
UST
|
Dublin, OH
April 2021 - May 2021
Help Desk Representative
- Documented calls, chats, and emails from State Auto employees to effectively capture their issue and escalate tickets
- First line of contact to perform diagnostic triage and help solve or escalate the issue the State Auto employees were running into
Nationwide Mutual Insurance
|
Columbus, OH
August 2019 - April 2021
Application Developer
- Created onboarding documentation to teach new employees about the definition of done for DPIM’s card flow
- Implemented RESTful APIs to merge client’s databases to our custom IBM MDM database
Miami University
|
Oxford, OH
August 2015 - May 2019
Technology Assistant
- Maintained an Excel inventory of 600+ technological devices within 7 different departments
- Consulted as a software expert to troubleshoot user’s technical issues ranging from an application not opening to a printer not connecting properly
Skills
Technical: Java, SQL, HTML, CSS, JavaScript, JQuery, TypeScript, Apigee, RESTful APIs, .Net, C#, Application Migration
Applications: Jira, Confluence, Bitbucket, SharePoint, Git
Leadership Activities and Memberships
Nationwide Mutual Insurance
|
Columbus, OH
March 2020 - April 2021
Importance of You Member
- Contributed to companywide posts to help start a conversation about mental health
- Advocated for mental health at Nationwide through advertising corporate programs and opportunities
Nationwide Mutual Insurance
|
Columbus, OH
January 2020 - April 2021
Leadership Guild Member
- Only woman under 40 to participate in the leadership guild
- Discussed the importance of communication and being a strong leader